Terms & Conditions

1. Booking and payment

Tuition fees are payable in full on registration, before the course starts. Your place is confirmed once you've paid and received confirmation from us.

Course fees are paid to UK City Academy. Licence and official test fees (for example the SIA licence fee, the Life in the UK test or the DVSA theory test) are paid directly to the relevant organisation and are not included unless we tell you otherwise.

2. If we cancel a course

If UK City Academy withdraws or cancels a course, your tuition fees will be refunded in full or transferred to another course or date, whichever you prefer.

3. Refunds

Course fees are non-refundable once paid, including if you cancel, don't attend, or leave the course early. This includes registration, administration and awarding body fees.

The only exceptions are:

• If we cancel or withdraw a course, see section 2.
• Your legal right to cancel: if you booked online, by phone or by email (rather than in person at our centre), UK law gives you 14 days to cancel from the date of booking. If you asked us to start your course within those 14 days, we may deduct a fair amount for any training you've already received.

To cancel within the 14-day period, email info@ukcityacademy.com or call 0161 526 3367.

4. Attendance

• You need to attend at least 80% of classes to make satisfactory progress. SIA courses have minimum training hours, so you must attend every session to be allowed to sit the exams.
• Arriving more than 30 minutes late means you'll be marked absent for that lesson.
• Missing 3 consecutive days without a good reason may lead to removal from the course.

5. English level

Your English must be good enough for the course you choose. We'll check this before you start.

6. ID

You must bring valid ID as instructed. Without the correct ID we can't register you for the exams.