Privacy Policy
Last updated: 9 November 2026
Who we are
UK City Academy, 1st Floor, 460-462 Cheetham Hill Road, Manchester M8 9JW. Email: info@ukcityacademy.com. Phone: 0161 526 3367. UK City Academy is registered with the Information Commissioner's Office (ICO) as a data controller.
What we collect
When you apply for a course, request a call back or ask for help with an application, we collect the details you give us: your name, contact details, date of birth, address, course choices, and any support needs you tell us about. For SIA licence application help, we also collect identity details, address history and the declarations the SIA requires.
Why we use it
- To process your application and deliver your course
- To register you with the awarding body for your exams
- To help you with licence or test applications you've asked for help with
- To send you course news, only if you've opted in
Legal basis
Contract (to provide the course you've asked for), legal obligation (record-keeping required by awarding bodies), consent (marketing, and health or support information you choose to share), and legitimate interests (running our business).
Who we share it with
The awarding body for your qualification (Highfield Qualifications for SIA courses, LanguageCert for the B1 ESOL test), and the SIA or other organisations only where you've asked us to help with an application. We never sell your data.
How long we keep it
We keep application and course records for 3 years, as required by awarding bodies, then delete them securely. Details you give us for SIA licence application help are deleted once your application has been submitted. Call-back requests from people who don't enrol are deleted after 12 months.
Your rights
You can ask to see, correct or delete your data, or withdraw your consent, at any time. Contact info@ukcityacademy.com. You can also complain to the Information Commissioner's Office (ico.org.uk).